Service Level|服務級別

Current Situation

The need for Information Technology is direct proportional to the development of society. As society progresses, more and more IT is required, hence, more IT relates services are required.  As enterprises and companies grows, its IT foundation would evolve from singular point to a more elaborated connected platform.  Due to variety of devices use from different brands, manufacturer’s warranty is no longer sufficient.  With an over-charged price, the defaulted warranty could only cover limited conditions in limited ways, impossible to adjust according to different customer’s need, nor with more than one type of device from more than one brand.  As the result, third party service, is often more desired by current customers.

In future, IT market’s potential is unlimited in China.  Shanghai ProYon Technology has always put customer’s need in its priority, develops the perfect service solution with lowest possible cost, to suite this market’s need.

Shanghai ProYon CMMI Service System

ProYon’s CMMI (Capability Maturity Model Integration) Service System is a combination of manufacture’s original warranty and flexibility of customer’s additional requirements.  It’s designed differently per customer’s specific request.

With many years as the third-party service company, Shanghai ProYon focus on Hardware Platform + Enterprise Operation as the core for building up suitable service system.  It has been approved widely in field by customers.

Our Vision

With innovative spirit, combining both Networking technology and Chinese marekt’s request, ProYon only design and provide what market want – customized, fully-covered IT service and warranty; with profession, with efficient, ProYon would expands into this new IT service market.

Professional Management; Customized Service; Systematic development; Optimized Operation.

Shanghai ProYon’s advantages

-Lower operation cost, enhance enterprise’s cost-competiveness.

-With ten-plus years of service experience.

-Adapts “ITIL” service system, efficient, proficient.

-Sales-point and Service-point locates in all major cities, covers the whole nation.

-Each engineering team is specialized in different field.

-Sincere attitude, Resourceful team, good relationship with different manufacturers.

-Sufficient parts in storage, efficient forwarding and shipping.

Professional Service Team

Shanghai ProYon has established service team over the country, each engineer is networking certified and with field experience.  Services include: host, storage, network, virtual relates, operation systems, cluster, database, parts etc IT platform relates.  Our engineer team is led by expert in engineering field for over 20 years, equip with multi-complex case experiences, national certified as well.  In addition, the core team members are in engineering field for more than ten years, including network engineer, system engineer, and repair engineer; of whom 1/3 is certified with either CCIE, HCIE, CISSP, CBCI, MCM or OCM.  

24 hours around the clock service, sufficient parts, efficient post-sale service and own-brand forwarding.  Those are the backbone for our professional convenient service promise.

One-stop Service hotline: 189-189-00097 Complains and Suggestion: 189189-00039

Five Level of Cases

Services and Warranty

Note:

1、On-site support is flexible, up to 3  times per day per request. 

2、For None-Shanghai based company, please call to ensure your local service plans. Contact number: 18918900097.

ProYon Promises

Efficient Solving any customer’s issue

Comprehensive Organized, managed services

Cost Efficient Friendly, Professional attitude